Tom Yamaguchi

Literacy / Training Specialist

Summary of Qualifications

• 10 years of experience in literacy and computer tutoring.
• 15 years of experience in the social service field.
• Sensitive to the needs of people with disabilities.
• Passed CBEST, June 2005.
• Excellent problem solving skills.

• Tutored students in acquiring basic literacy skills and facilitated literacy classes.
• Taught computer skills to unemployed adults:

- Windows operating system
- word processing
- spreadsheet

- cursor control using keyboard and mouse
- web browsing and Internet searches
- web based e-mail

• Tutored students in basic arithmetic and algebra.

• Operate Windows and Macintosh computers.
• Use palmtop computer for managing appointments, addresses, and other important data.
• Created forms, flyers, memos, and letters using Microsoft Word and WordPerfect.
• Modified and updated web sites forStrawberry Creek Friends Meeting and Jobs Consortium.
• Managed data using Excel and Access.
  

• Collaborated with job seekers to create effective resumes and cover letters.
• Recorded detailed notes of staff meetings and training sessions.
• Wrote memos, reports, letters, and other business documents.

• Facilitated new client intakes and orientations, ensuring important client information was correctly obtained and clients received a comprehensive overview of agency policies and services.
• Photocopied documents and assembled folders.
• Updated document originals, when necessary.
  

In-home Support Services Provider, Alameda County Social Services, 2009-Present, Berkeley, CA
Self-Employed Computer Tutor, 2008-Present, Berkeley, CA
Self-Employed Personal Assistant, References Available, 2005-Present, Oakland/Emeryville, CA
Canvasser, TransForm (formerly TALC), 8/07-12/07 and 3/08-7/08, 9/08-11/08, Oakland, CA
Customer Service Specialist, Dr. J. Alfred Smith Sr. Training Academy, 2006, Oakland, CA
Employment Counselor, North Cities One Stop Career Center, 2005, Berkeley, CA
Temporary Clerical Worker, Sun Light and Power, 2004, Berkeley, CA
Literacy Specialist/Intake Coordinator, Jobs Consortium, 1996-2004, Berkeley, CA